Privacy Policy
This page explains what 2ndmynd collects, why, and how it is used. It is written in plain language; if anything here is unclear, contact us and we will clarify it.
What we collect
The description, photos, and location details you share about your repair case.
Payment references needed to process a purchase — we do not store your card number.
Messages you send us if you contact support.
Why we collect it
To prepare your repair assessment and report, keep your case working correctly, and respond if you contact us for help. We collect only what a given case reasonably needs.
No account or app required
You can describe your problem, pay, and receive your report in your browser without creating an account or installing an app.
Sharing with a contractor
We do not send your case details to a contractor unless you separately purchase scheduling assistance. Before anything is transmitted, you see a preview of exactly what would be shared and can decline.
We do not include unrelated images, household schedules, security details, or financial information in what is shared with a contractor.
Model training
We do not use your case content to train models without a separate, clearly informed choice on your part.
How long we keep it
We keep case information only as long as needed to deliver your assessment and provide related support. We are still finalizing exact retention timelines for every data type and will update this page as those are set.
Your choices
Contact us to ask what information we have about your case, request a correction, or request deletion.