Clear answers, without the sales pitch.
What the assessment does, what each purchase includes, and where a professional still needs to confirm things in person.
The assessment
Do I need a photo?
No. A clear written description may be enough for a supported case. Photos can add useful evidence when they are safe to take.
Is this a diagnosis?
No. 2ndmynd organizes the evidence and ranks plausible causes. A qualified professional should confirm the exact cause on site.
What will my report include?
Your report separates observations from possibilities, explains urgency and repair scope, includes cost guidance when supported, and gives you questions to ask the professional.
What if this is an emergency?
Do not wait for a 2ndmynd assessment. Leave an unsafe area and contact 911, the fire department, your utility emergency line, or an appropriate emergency professional.
Pricing
How much does it cost?
The Repair Assessment + Nearby Contractor Search is $4.99, one time. Optional Scheduling Concierge is an additional $19.99. Both together are $24.98.
Is this a subscription?
No. Both purchases are one-time charges. There is no recurring fee.
Is scheduling included?
No. Scheduling Concierge is a separate purchase offered after your report and contractor options are available.
Contractor search
Can 2ndmynd help me find someone?
Yes. Your results can show nearby professionals suited to the repair so you can compare options. These are informational search results, not endorsements or guarantees of licensing, availability, or price.
Will 2ndmynd choose the contractor?
No. You decide who to contact. The report helps clarify the relevant trade and gives you questions to use in that conversation.
Scheduling
Will you book someone automatically?
No. You can schedule independently. Scheduling Concierge has a separate purchase and consent step.
What does Scheduling Concierge include?
We contact up to five matched contractors and work to secure appointment options. We show the options actually secured and the status of the outreach. A response, appointment, arrival time, or price is never guaranteed.
Privacy and account
Do I need an account or an app?
No. You can describe the problem, purchase the assessment, and receive the report in your browser without downloading an app.
Are my photos and details public?
No. What you upload is private to your case. It is used to prepare the assessment and, only if you request scheduling help, to support that workflow.